Skip to content

Privacy Policy

Responsible for personal data: IBERTELCOM NETWORKS, RFC GUSV741029MS5, with address in arrayanes Mz. 7, Col. San Francisco Coacalco, CP 55712, hereinafter THE MANAGER OF THE WEBSITE, and whose contact email is contacto@manualesdetodo.net of customer service.

Data requested on the website and purpose of processing.

  • Name, surname and email in the contact forms: to make any direct contact with THE WEBSITE MANAGER, whether to raise questions, comments, suggestions, request a service or product, or any other information. Failure to provide the minimum necessary personal data will make it impossible for THE WEBSITE MANAGER to respond to the request.
  • Name and email: to be able to make comments on the website's blog.
  • Name, surname, address, telephone, email, tax identification number: This information will be requested at the time of payment for the service, for the purposes of processing everything related to the client.
  • Name, telephone number and email for newsletter: With the due express and voluntary consent of the data owner, the minimum information necessary to send an automated commercial newsletter will be requested on the website, which will inform about advertising, promotions and other information about the services and/or products offered by EL. WEBSITE MANAGER
  • E-mail: The email address will be requested to access the customer area, according to the data provided at the time of creating the account.

If the user is under 16 years of age, they must have the authorization of their parents or legal guardians to provide their personal data. THE WEBSITE MANAGER has no way of effectively verifying the age of the users, and is therefore exempt from any responsibility if the user does not comply with what is indicated here.

THE WEBSITE MANAGER will at all times ensure that the use of the website, the contents, and the processing of the user's personal data are carried out in the most correct way. To this end, the user may always exercise their rights of access, rectification, cancellation, portability, oblivion or opposition, all in faithful compliance with the guidelines of the laws that govern the matter, by writing to contacto@manualesdetodo.net.

At no time will THE WEBSITE MANAGER share the data it has with third parties. If doing so to fulfill the services contracted by a participant, send the newsletter, comply with legal requirements or for the administration of the website, the appropriate confidentiality agreements will be provided between the parties.

The links to third parties that can be found on the website have privacy policies unrelated to THE WEBSITE MANAGER. Access to these sites must be the responsibility of the user, it being their responsibility to know them and their decision to accept them or not.

FORMS

The website has 4 types of forms:

Contact: The user, client or participant may find forms that will facilitate communication with THE WEBSITE MANAGER, to raise questions, comments, request a quote, reserve any of the services offered on the website or demand any right they have. Failure to provide the minimum necessary personal data will make it impossible for THE WEBSITE MANAGER to respond to the request. This treatment will be considered legitimate as it is part of a pre-contractual diligence. The website and email server of THE WEBSITE MANAGER will be responsible for the processing.

From advertising: Users, buyers or participants will be asked for their express and voluntary consent to deliver to THE WEBSITE MANAGER the minimum data necessary to send advertising and commercial information related to the services and/or products offered by THE WEBSITE MANAGER, to that is added to an automated email marketing file managed by the data processor indicated below. The processing of personal data found in this section has been done with the consent of the data owner.

For comments on the blog: In order to avoid spam, inappropriate messages, and follow-up correctly, the user will be asked for their name, email, and website to identify them in the comments they wish to make on the blog entries. This data will be visible to other users of the website. If you do not want the data to be visible to other people, you must contact THE WEBSITE MANAGER at contacto@manualesdetodo.net.

The website server will be responsible for the processing and it will be carried out with the consent of the data owner.

To process the service request: Users, clients or participants will be asked for their data so that THE WEBSITE MANAGER can process the services requested by the client. Legitimate processing of personal data due to the contractual relationship that exists with the client or participant. The data will be saved on the website server.

TREATMENT RESPONSIBILITIES

THE WEBSITE MANAGER needs the support of third parties to adequately offer its services and products, with which it enters into appropriate confidentiality agreements and verifies compliance with regulations on the protection of personal data.

The data provided to these third parties may not be used for other purposes not authorized by the data owner.

In compliance with the principles of information and transparency, it is made known that these third parties are:

  • Mailchimp: used to automate commercial information newsletters and send advertising for the products and/or services offered on the website to the email address of the data owner. Service provided by the company The Rocket Science Group LLC, located in the United States of America. It has a security agreement called Privacy Shield, in accordance with the requirements of the European Data Protection Committee, which can be consulted here https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&s tatus=Active. For more information about its privacy policy you can visit https://mailchimp.com/legal/privacy/
  • Asana: Application used to organize and manage work activities. This service is provided by the company Asana, Inc., which is located at 1550 Bryant Street, Suite 200, San Francisco, CA 94103 and can be contacted at privacy@asana.com. If you want more information about its privacy policy, you can consult: https://asana.com/terms
  • Active campaign: Used for email marketing and customer management. This service will be provided by the company ActiveCampaign, LLC, whose office is located in the city of Chicago, USA. They have subscribed to the Privacy Shield, which can be verified at this link

https://www.privacyshield.gov/participant?id=a2zt0000000GnH6AAK&s tatus=Active. Puede ver más información sobre política de privacidad aquí en https://www.activecampaign.com/privacy-policy/

  • Zapier: It is a tool used to automate tasks. The company, Zapier Inc., is located at Zapier, Inc., 548 Market St. #62411, San Francisco, CA 94104 – 5401 and can be reached via email at contact@zapier.com. Its privacy policy can be seen at the link https://zapier.com/privacy/
  • Google: Tool used to manage visitor data. This service is provided by Google LLC, located in Mountain View, California, United States of America, and is a subscriber to the EU-US Privacy Shield. which can be consulted at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&sta tus=Active. If you want more information about its privacy policy, you can consult: https://policies.google.com/privacy
  • Lead Pages: Tool used to create websites, landing pages and pop-ups, among others. This service is provided by the company Avenue 81, Inc., which is located at 107 Cheapside, London and can be contacted at legal@ave81.com. Its privacy policy can be seen at the link https://www.leadpages.net/privacy
  • Apple: Tool used to manage visitor data. This service is provided by the company Apple Inc., which can be contacted through the link https://www.apple.com/la/contact/ and whose privacy policy can be seen at https://www.apple.com /legal/privacy/en-ww/
  • Siteground: Provides web hosting service through the company SiteGround Spain SL. Its European headquarters is located in Spain, C / Serrano 1, º 28001 Madrid and its privacy policy can be seen at https://www.siteground.com/privacy.htm
  • Calendly: Tool used to schedule meetings, the company is located at 1315 Peachtree St NE, Atlanta, GA 30309, they can be contacted via email support@calendly.com. It is a subscriber to the EU-US Privacy Shield. and Swiss-US Privacy Shield, which can be consulted at https://calendly.com/pages/privacy and its privacy policy can be found at https://calendly.com/pages/privacy
  • Typeform: Tool used for creating online forms and online surveys. This service is provided by the company Typeform SL: which is located at Carrer Bac de Roda, 163, local, 08018 – Barcelona (Spain). They can be contacted through email support@typeform.com and their privacy policy can be seen at https://admin.typeform.com/to/yFvrNI/
  • Facebook pixel: analysis tool for advertising, used to understand the actions of data subjects on this website. This service is provided by Facebook, Inc., which is located at 1601 Willow Road Menlo Park, CA 94025, United States of America. If you are outside the United States of America or Canada, the data controller responsible for the information is Facebook Ireland Ltd., which is located at 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland. It is certified to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, as evidenced at https://www.privacyshield.gov/ participant?id=a2zt0000000GnywAAC&s tatus=Active. For more information about the privacy policy, go to https://www.facebook.com/privacy/explanation
  • Google Analytics: Web analysis service, to view website usage statistics. This service is provided by the company Google LLC, located in Mountain View, California, United States of America, with a Privacy Shield subscription. between the EU-

USA which can be consulted at

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&sta tus=Active. Si desea obtener más información sobre su política de privacidad puede consultar: https://policies.google.com/privacy

  • Zoom: tool used for video conferencing. This service is provided by Zoom Video Communications, Inc., located in San Jose, California, United States of America, and is a subscriber to the EU-US Privacy Shield. which can be consulted at

https://www.privacyshield.gov/participant?id=a2zt0000000TNkCAAW& status=Active. Si desea obtener más información sobre su política de privacidad puede consultar: https://zoom.us/privacy

  • Evernote: tool to better manage the services offered. Service offered by Evernote Corporation, located in the United States of America, who has subscribed to the privacy shield as can be seen in

https://www.privacyshield.gov/participant?id=a2zt0000000PCFCAA4&s tatus=Active, un acuerdo firmado entre UE – ES aprobado por el Comité Europeo de Protección de Datos. Para más información sobre su política de privacidad visitar https://evernote.com/intl/es/privacy/policy

  • Skype: tool used for video conferencing. This service is provided by the company Microsoft Corporation, located in Redmond, Washington, United States of America, and is a subscriber to the EU-US Privacy Shield, which can be consulted at

https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&s tatus=Active. Si desea obtener más información sobre su política de privacidad puede consultar: https://privacy.microsoft.com/esmx/privacystatement

  • io: Tool used for editing documents, this service is provided by the company Coda, which is located at 444 Castro St, Suite 1200, Mountain View, CA 94041. It can be contacted through the email help@coda. io and its privacy policy can be seen at https://coda.io/trust/privacy
  • Manychat: Tool used to create bots on Facebook pages, this service is provided by the company ManyChat, INC. It can be contacted by email at support@ManyChat.com and its privacy policy can be found at https://manychat.com/privacy.html
  • Pay U Latin America: Company used to manage payments on the website. It can be contacted through email protecciondedatos@payulatam.com and its privacy policy can be seen at

https://legal.payulatam.com/ES/politica_de_privacidad.HTML

  • PayPal (Europe) S.à rl et Cie, SCA: company used to manage payments by debit and credit card on the website. Located at 22-24 Boulevard Royal L-2449, Luxembourg. For more information you can visit https://www.paypal.com/es/webapps/mpp/ua/privacyfull?locale.x=es_ES
  • Stripe Inc: used to manage debit and credit card payments on the website. This company is located in the United States, it has a security agreement called Safety Shield.

Privacy, in accordance with the requirements of the European Data Protection Committee, which can be consulted here

https://www.privacyshield.gov/participant?id=a2zt0000000TQOUAA4& status=Active. Para más información en https://stripe.com/us/privacy

  • Mailtrack: It is a tool used to send emails and verify their reading by the recipient, the company THE MAIL TRACK COMPANY, SL, is located at Calle Córcega, number 301, attic 2ª, 08008 – Barcelona (Spain) and can be contacted via email hi@mailtrack.io. Its privacy policy can be seen at the link https://mailtrack.io/es/privacy-policy
  • Dropbox: Used for the virtual hosting of documents related to the products or services offered on the website. Service provided by Dropbox, Inc, located in California, United States. It has a security agreement called Privacy Shield, in accordance with the requirements of the European Data Protection Committee, which can be consulted through https://www.privacyshield.gov/participant?id=a2zt0000000GnCLAA0&s tatus=Active. For more information about its privacy policy you can visit https://www.dropbox.com/privacy
  • WhatsApp: Tool used for communication with users, buyers, clients and participants through the company WhatsApp Ireland Limited (for those located in Europe), you can contact us through the link https://www.whatsapp.com /contact/?subject=messenger and its privacy policy can be seen at

https://www.whatsapp.com/legal?eea=1#privacy-policy

 

In specific cases THE WEBSITE MANAGER may use applications or tools that have not been included or named in this list, the above being a better option that contributes to the performance of a certain task; If this happens THE WEBSITE MANAGER will notify its users, clients or participants of this situation as the case may be.

POLICIES RELATED TO THE NEWSLETTER

These policies will be understood at all times as a complementary part of the terms and conditions set out on the website, both being of equal application at the time of a dispute. The privacy and intellectual property policy applied will be the same as that set out in the terms and conditions of the website.

A “newsletter” will be understood as the digital bulletin that THE WEBSITE MANAGER produces periodically and sends to its subscribers through an external email service provider, to which the user has subscribed voluntarily.

THE WEBSITE MANAGER is not obliged to send the newsletter in defined periods of time, so it is completely free to do so whenever it deems appropriate. The user may at any time exercise their rights of access, rectification, cancellation or opposition by following the instructions found in the footer of the newsletter.

The user must not share their content with third parties, as this would violate the copyright of THE WEBSITE MANAGER. The only possible distribution channel is the one managed and/or authorized by THE WEBSITE MANAGER.

THE WEBSITE MANAGER will not be responsible for the third-party content exposed in the newsletter; any controversy that arises must be dealt with directly with the person or company mentioned.

All the material displayed in the newsletter is protected by copyright in favor of THE WEBSITE MANAGER, and in the case of belonging to third parties, it will be understood that THE WEBSITE MANAGER has due authorization to use it as appropriate. agreed with the author.

TREATMENT DURATION

 In the case of personal data provided for billing and purchase of products or services, they will be kept for the time legally applicable by the platform that performs the billing.

In the case of personal data provided for electronic commercial newsletters and comments on the blog, it will be for as long as the data owner wishes to remain on the subscription list, so they can unsubscribe at any time they wish. , automatically as indicated in each newsletter, or by writing to contacto@manualesdetodo.net.

Configuration